Revolutionizing Enterprise Operations with Cognitive Process Automation Tools

It simplifies governance and generates business insights that improve the quality, so you can confidently achieve more, faster and stay ahead. The scope of automation is constantly evolving—and with it, the structures of organizations. Our solutions seamlessly integrate with your existing systems, eliminating the need for complex coding and enabling faster implementation and scalability.

“The biggest challenge is data, access to data and figuring out where to get started,” Samuel said. All cloud platform providers have made many of the applications for weaving together machine learning, big data and AI easily accessible. Karev said it’s important to develop a clear ownership strategy with various stakeholders agreeing on the project goals and tactics. For example, if there is a new business opportunity on the table, both the marketing and operations teams should align on its scope.

Banking – Processing trade finance transactions

Generally speaking, sales drives everything else in the business – so, it’s a no-brainer that the ability to accurately predict sales is very important for any business. It helps companies better predict and plan for demand throughout the year and enables executives to make wiser business decisions. IBM’s cognitive Automation Platform is a Cloud based PaaS solution that enables Cognitive conversation with application users or automated alerts to understand a problem and get it resolved. It is made up of two distinct Automation areas; Cognitive Automation and Dynamic Automation. These are integrated by the IBM Integration Layer (Golden Bridge) which acts as the ‘glue’ between the two.

• These enhancements have the potential to open new automation use cases and enhance the performance of existing automations.
• As the maturity of the landscape increases, the applicability widens with significantly greater number of use cases but alongside that, complexity increases too.
• Companies are using supervised machine learning approaches to teach machines how processes operate in a way that lets intelligent bots learn complete human tasks instead of just being programmed to follow a series of steps.
• This can include automatically creating computer credentials and Slack logins, enrolling new hires into trainings based on their department and scheduling recurring meetings with their managers all before they sit at their desk for the first time.

It has the potential to improve organizations’ productivity by handling repetitive or time-intensive tasks and freeing up your human workforce to focus on more strategic activities. Discover how E42 empowers businesses with advanced AI capabilities to drive digital transformation, optimize processes, and deliver exceptional results. Our comprehensive suite of AI co-workers enables businesses to harness the power of Cognitive Process Automation while enabling their human workforce to take on higher-value initiatives. With seamless integration, robust security measures, and a strong partner network, we ensure that our clients achieve enhanced efficiency, improved customer experiences, and sustainable growth. E42, an AI and NLP-powered Cognitive Process Automation platform empowers enterprises with AI co-workers built to automate processes across functions.

Claims processing

With AI, organizations can achieve a comprehensive understanding of consumer purchasing habits and find ways to deploy inventory more efficiently and closer to the end customer. As the predictive power of artificial intelligence is on the rise, it gives companies the methods and algorithms necessary to digest huge data sets and present the user with insights that are relevant to specific inquiries, circumstances, or goals. With disconnected processes and customer data in multiple systems, resolving a single customer service issue could mean accessing dozens of different systems and sources of data. To bridge the disconnect, intelligent automation ties together disparate systems on premises and/or in cloud, provides automatic handling of customer data requirements, ensures compliance and reduces errors. Processing claims is perhaps one of the most labor-intensive tasks faced by insurance company employees and thus poses an operational burden on the company. Many of them have achieved significant optimization of this challenge by adopting cognitive automation tools.

This could involve the use of a variety of tools such as RPA, AI, process mining, business process management and analytics, Modi said. Cognitive process automation can automate complex cognitive tasks, enabling faster and more accurate data and information processing. This results in improved efficiency and productivity by reducing the time and effort required for tasks that traditionally rely on human cognitive abilities. RPA with cognitive technology can achieve optimum end-to-end automation solutions for business processes.

Cognitive technologies extending RPA’s reach

In order to provide greater value, these automation tools need to step up the ladder of cognitive automation, incorporating AI and cognitive technologies to see increased value. Intelligent/cognitive automation tools allow RPA tools to handle unstructured information and make decisions based on complex, unstructured input. Cognitive automation (also called smart or intelligent automation) is an emerging field that augments RPA tools with artificial intelligence (AI) capabilities like optical character recognition (OCR) or natural language processing (NLP). The IBM Cloud Pak® for Automation include a single, expert system and library of purpose-built automations – pre-trained by experts – and draws on the extensive IBM domain knowledge and depth of industry expertise from 14,000+ automation practitioners. The growing RPA market is likely to increase the pace at which cognitive automation takes hold, as enterprises expand their robotics activity from RPA to complementary cognitive technologies. Cognitive automation, or IA, combines artificial intelligence with robotic process automation to deploy intelligent digital workers that streamline workflows and automate tasks.

That’s why some people refer to RPA as “click bots”, although most applications nowadays go far beyond that. Cognitive automation is an extension of existing robotic process automation (RPA) technology. Machine learning enables bots to remember the best ways of completing cognitive process automation tools tasks, while technology like optical character recognition increases the data formats with which bots can interact. Cognitive automation adds a layer of AI to RPA software to enhance the ability of RPA bots to complete tasks that require more knowledge and reasoning.